Refunds: purchases and failed generations
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Two different things: credits for a failed generation come back automatically, with no request needed. Money is refundable only for your first-ever subscription, within 72 hours, if you used fewer than 30 credits since buying it — email hello@lazykiwi.ai from your account address.
Failed generations → credits back, automatically
If a generation fails — an error, a content-check block, a timeout — the credits held for it return to your balance. You can see the return in Settings → Credits History. Results you are unhappy with but that did generate are not refunded.
Money refunds
- First-purchase guarantee — your first-ever subscription, within 3 days (72 hours), with fewer than 30 credits used since the purchase. One per person, household and payment method.
- Not refundable — renewals, credit packs, upgrades, second and later purchases, spent credits, app-store purchases.
- EU / UK — statutory withdrawal rights for digital content end once performance begins, as described in the policy.
Full text: Refund Policy. Approved refunds go back to the original payment method; refunded accounts lose paid features and remaining credits.
FAQ
How do I ask for a refund?
Email hello@lazykiwi.ai from the email on your LazyKiwi account with your order details.
Will I get credits back if I don't like the result?
No. Credits are returned only when a generation fails. A result you dislike still used the model.