LazyKiwiLazyKiwi

Refund Policy

Effective date: August 3, 2026 · Last updated: August 3, 2026

This Refund Policy is part of the LazyKiwi Terms of Use (Section 6). Capitalized terms have the meanings given in the Terms.

Except as expressly set out in this Refund Policy or as required by applicable law, all purchases are final and non-refundable.

1. First-purchase guarantee

If you are unhappy with your first-ever subscription purchase on LazyKiwi, you may request a full refund within 3 days (72 hours) of that purchase, provided you have used fewer than 30 credits since the purchase. To request a refund, email cmoonchat@gmail.com from the email address on your account with your order details. Approved refunds are returned to the original payment method; where permitted by law, we may deduct non-recoverable payment-processing fees or a service fee of up to 6% of the amount paid. Limit one refund under this Section per person, household and payment method. Refunded accounts lose access to paid features and remaining credits immediately.

2. Not refundable

  • Subscription renewals (set a reminder — you control cancellation, and cancelling before the renewal date always prevents the charge);
  • Add-on credit packs, upgrades, and any second or subsequent purchase;
  • Credits that have been spent, including on generations you are unsatisfied with — generation quality, style or content is inherent to AI technology and is not a defect;
  • Purchases made through app stores or other third-party platforms (their refund policies apply);
  • Accounts terminated for breach of the Terms of Use.

3. Discretionary refunds

We may, in our sole discretion, issue a refund, credit or other goodwill gesture outside this policy in individual cases. Doing so does not waive this policy, does not entitle you to the same treatment in the future, and does not entitle anyone else to the same treatment.

4. EU/UK consumers

If you are a consumer in the European Union or United Kingdom, you have a statutory 14-day right of withdrawal for digital content. By purchasing, you expressly request immediate performance and delivery of the digital content and services and acknowledge that you thereby lose your right of withdrawal once performance has begun. Nothing in these Terms limits any non-waivable statutory rights you may have.

5. Chargebacks

Please contact us before initiating a chargeback — most issues can be resolved quickly. Initiating a chargeback on a valid charge is a breach of the Terms of Use, and we may suspend or terminate your account and forfeit remaining credits while the dispute is pending or after an unjustified chargeback.

6. Contact

CMOON PTE. LTD. (Singapore) Email: cmoonchat@gmail.com

See also our Terms of Use and Privacy Policy.